Terms and Conditions

 

TERMS AND CONDITIONS FOR RB AQUATIC WHOLESALE LTD

 

  1. DEFINITIONS:

- "Customer" refers to the individual or business purchasing goods from RB Aquatic Wholesale LTD.

- "Company" refers to RB Aquatic Wholesale LTD.

- "Goods" refer to live tropical and cold-water fish and related products supplied by the Company.

 

  1. BASIS OF CONTRACT:

- These terms and conditions form the entire agreement between the Company and the Customer and supersede any previous agreements or communications.

 

  1. ORDERS:

- Orders are accepted via email or through the Company's official ordering system. A minimum order value of £20 applies.

- Acceptance of the order will be confirmed in writing by the Company.

 

  1. PRICING:

- Prices are quoted exclusive of VAT unless stated otherwise and are subject to change without prior notice. Any changes will not affect orders already confirmed.

 

  1. PAYMENT TERMS:

- Payment must be made in full within 7 days of the invoice date, unless otherwise agreed in writing by RB Aquatic Wholesale LTD.

- Accepted payment methods include [e.g., bank transfer, credit card, PayPal]. Bank transfer details will be provided on the invoice.

- Late payments will incur an interest charge of 5% per month, calculated daily from the due date until the outstanding amount is paid in full.

- The Company reserves the right to suspend or cancel future orders if there are outstanding payments beyond the agreed terms.

 

  1. DELIVERY:

- The Company will deliver live fish to the Customer's specified location using two delivery methods:

  - Overnight Courier Deliveries: Orders will be delivered on the next working day following dispatch.

  - Own Van Deliveries: Orders will be delivered on a specified day, as agreed upon with the Customer during order confirmation.

- Risk transfers to the Customer upon delivery. The Company is not liable for delays due to circumstances beyond its control.

 

  1. QUALITY AND RETURNS:

- All live fish are inspected before dispatch to ensure quality. Any issues with the goods must be reported within 2 hours of delivery.

- Claims for defects or misdeliveries must include clear photographic evidence showing the condition of the goods upon arrival. This evidence must be submitted via email or the Company's designated communication channel.

- Returns are not accepted for live animals unless agreed upon due to specific defects or misdeliveries supported by photographic evidence.

 

  1. LIABILITY:

- The Company’s liability is limited to the replacement of defective goods or refund of their value. The Company will not be liable for any indirect or consequential loss.

 

  1. FORCE MAJEURE:

- The Company is not responsible for delays or failure to perform obligations due to events beyond its reasonable control, including natural disasters or transportation disruptions.

 

  1. GOVERNING LAW:

- These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

  1. DATA PROTECTION:

- The Company complies with GDPR and will only process the Customer's personal data for order fulfillment and communication.

 

  1. AMENDMENTS:

- The Company reserves the right to amend these terms and conditions at any time. Updated terms will be communicated to the Customer in writing.